1. Edit Registry Files
Autodiscover is a nifty feature that allows Outlook to
automatically configure email account settings without requiring manual input
from the user. If this service receives any unexpected results from the
third-party web server, Outlook might display the "Something went
wrong" error message. To resolve this, you will need to make a few changes
to the registry files on your PC.
As you may be aware, making incorrect changes to the registry
files can render your system inoperable. Hence, it is advisable to back up all of your registry files or create a restore point before proceeding.
1. Press Win +
R to open the Run dialog box.
2. Type regedit in
the box and press Enter.
3. Select Yes when
the User Account Control (UAC) prompt appears.
4. Paste the following
path in the address bar at the top and press Enter to quickly
navigate to the AutoDiscover key.
Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\XX.0\Outlook\AutoDiscover
Replace XX.0 in the above path with your
version of Office (16.0 = Office 365, Office 2019, and Office
2016, 15.0 = Office 2013).
5. Right-click on
the AutoDiscover key and select New > DWORD
(32-bit) Value.
6. Rename the DWORD
to ExcludeHttpsRootDomain.
7. Double-click the
newly created DWORD and set its value to 1.
8. Right-click on
the AutoDiscover key again and select New > DWORD
(32-bit) Value. Name the DWORD ExcludeHttpsAutoDiscoverDomain.
9. Double-click
the ExcludeHttpsAutoDiscoverDomain DWORD and set its value
to 1.
10. Create two more
DWORD values named ExcludeSrvRecord and ExcludeLastKnownGoodUrl and
set their values to 1.
Restart your PC after this and check if you still get the
“Something went wrong” error in Microsoft Outlook.
2. Open Outlook in Safe
Mode
At times, third-party add-ins in Outlook can disrupt app
processes and trigger such errors. To verify if this is the case, you can try
starting Outlook in safe mode.
If Outlook works as expected, it means one of your add-ins is
causing the issue. To find the culprit, you'll need to disable all the add-ins
and re-enable them one at a time. Here are the steps for the same.
1. In the Outlook app,
click on File > Options.
2. In the Outlook
Options window, select the Add-ins tab from the left
sidebar.
3. Click the Go button
next to COM Add-ins.
4. Clear all the
checkboxes to disable your add-ins and then click OK.
Restart the Outlook app and enable your add-ins one by one until
the error occurs again. Once you find the troublesome add-in, consider removing
it to avoid such issues.
3. Clear the Outlook
Cache
Outdated or corrupted cache data can cause Outlook to misbehave
and display unusual errors. If this is the cause of your problems, clearing the
Outlook app cache should get things going again. To do so, use these steps:
1. Press Win +
R to open the Run command (see how to open the Windows Run dialog box for more
information).
2. Type %localappdata%\Microsoft\Outlook in
the text box and press Enter.
3. In the RoamCache folder
that opens, press Ctrl + A to select all the files, and click
the trash icon at the top to delete them.
4. Repair Your Outlook
Profile
Another reason why you may get the “Something went wrong” error
in Outlook is if there is an issue with your Outlook profile. You can try
repairing your Outlook profile to see if that restores normalcy. Here are the
steps for the same.
1. Open the Outlook
app and click the File menu at the top.
2. In the Info tab,
click on Account Settings and select Account Settings.
3. Select your profile under the Email tab and click Repair.
Allow Outlook to repair your profile and then restart the app.
5. Remove and Re-Add Your
Account
If repairing your Outlook profile does not help, your next best
option is to remove your email account from the Outlook app and add it back.
Here's how to do it.
1. Open the Outlook
app.
2. Navigate to File
> Info > Account Settings > Account Settings.
3. Under the Email tab,
select your account and click Remove.
4. Select Yes to
continue.
Once removed, click the New option under
the Email tab and set up your account again.
6. Remove Outlook
Password From Credential Manager
Are you getting the "Something went wrong" error while
adding an account in Outlook? That might be caused by outdated data in
the Credential Manager. You can try removing any Outlook
entries from the Credential Manager to fix the issue.
1. Click the magnifying
icon on the taskbar.
2. Type credential
manager in the box and select the first result that appears.
3. Select Windows
Credentials.
4. Select the entry
related to your account and click Remove.
7. Run the Office Repair
Tool
Running Microsoft’s Office repair tool is an effective way to
resolve issues with Office apps like Outlook. So, if the above tips don't help,
you can run the Office repair tool as a last resort.
1. Press Win +
S to open the search menu.
2. Type Control
Panel in the box and press Enter.
3. Click the drop-down
menu in the top right corner to select Large icons.
4. Click on Programs
and Features.
5. Select Microsoft
Office suite on the list and click the Change button
at the top.
6. Select the Quick
Repair option.
7. Click the Repair button.
If the problem persists even after this,
repeat the above steps to perform an Online Repair. This process may take a little longer, but it’s
most likely to resolve the issue.
